FAMILY DOCTOR
We are pleased to have you and your family as a patient at our clinic. To ensure that patients get the best possible care, we start with complete physical examination is normally done annually. We advise all of our patients to come in for annual checkup otherwise that they would no longer be patient at the clinic.
Scheduling
We encourage our patients to limit their concerns to one or two issues to keep our wait times short. Cancellation appointments cannot be made online. To cancel, patient must call 24 hours before appointment. A no show fee will be applied otherwise.
Test Reports
We only discuss patient test results including consult reports in person due to patient confidentiality.
Updating Personal Information
We expect our patients to notify us as soon as possible to any changes to their phone numbers, address or to their emergency number to make sure we are able to contact you for your health-related issues.
Consultation
Patient privacy and fairness are very important to us. We do not do consultations over the phone. To discuss any medical matters, please book an appointment with us.
Confidentiality
We abide by the code of patient confidentiality and do not disclose any information to anybody other than the patient. We must have a written witnessed Consent Form from the patient stating that information can be disclosed or discussed with the specified individual in the consent letter, The form will be valid for that one time but kept on file for future reference, unless otherwise stated by the patient.
Prescription Refills
Our doctors are always accepting walk-in patients and we encourage our patients to come as a walk-ln or book an appointment for prescription renewals a week or two prior to running out of their medications. Patients are free to choose their own pharmacy Maximum prescription length is 100 days We also do not refill prescriptions that are faxed to us by a pharmacy. There will be a charge of fifty dollars to the patient to fill any such prescription renewal requests from the pharmacy as they are not covered by Alberta Health Care.
Uninsured Services
Many services we provide to our walk-in and family doctor patients are not covered by Alberta Health Care, these services include but are not limited to completion of insurance forms, driver’s medical, Employment related fitness forms, sick notes and many letters, Patients are directly responsible for the cost of such uninsured services.